My brother recently went to the top hospital in USA (Mayo clinic) to confirm that a specialist doctor had wrongly Continue reading
Part project management, part customer service and part account manager, the Customer Success role was invented to stop churn and ensure business value.
Machine Learning harnesses the surge of data driven by latest real-time services.
Over the last 10 years, we have come across many small businesses that say “no” to managed services and try to save money by enlisting in some form of “casual support”. We believe folks that have “casual support” are playing Russian roulette with their IT infrastructure.
Many are used to having Exchange on-premise and the older versions of Exchange are fast and reliable, when configured and maintained properly. The newer versions of Exchange take more resources and can be slow if you don’t have enough CPU power assigned to it or if your storage is greater than 100GB on one of the four storage areas. Office 365 is where Microsoft is investing, so you can be assured that more bells and whistles will be added to make this scenario better value over time.
There is a very high cost in “run until it breaks”, both in lost data, staff productivity and large one-time costs. The loss of data could put you out of business. Many mid-size companies make similar mistakes by relying on one or two IT generalist.
We see the key issues as field staff productivity, competition introduced by legislation and rising compliance/QA costs. One of the aims of Australia’s National Disability Insurance Scheme (NDIS) legislation is to introduce choice and push for a big dollop of competition to enable/ improve services and increase productivity. A critical aspect in making field staff productive is designing a simple and easy to use” mobile app” which makes the QA managers’ job easy in managing compliance as staff are more likely to use the system. If systems are not in-place to manage the multitude of new compliance and quality control areas, your costs will escalate.
With plethora of low cost “smart” devices, productivity of field workers is expected to improve dramatically. Instead of paper-based forms or relying on office time to update reports or enter basic information, design your systems to take full advantage of the smartphone, ipad or tablet. How do you ensure your field staff are more productive?