Goal Based Reporting

By Dexter Duncan

In the previous article, we looked at the macro economic impact of the National Disablity Insurance Scheme (NDIS) and focused on the financial and social crisis that the Australian governments are avoiding by investing in a more equitable based funding model now.    (Read Part 1).     This article covers a major outcome of the fundamental change to a person centric system as it affects the service providers, mainly non-profit organizations.   Although it takes time to get details worked out on changes to reporting requirements, there is a clear trend to goal based funding.     With full roll-outs occuring over then next 5-6 years, the specifics of how things will work are the purpose of existing trials.    They are currely onboarding “new” clients into the system.   These clients go straight onto individualised funding and do not have an existing “bulk funding” support.      Current “bulk funded” clients are being moved straight over without any changes until they are accessed and have an individualised plan.

The process details to work out are many, such as:

– establishing individualised goals for each recipient with funding attached to each outcome,

– trial the “connectors” (called “Ability Link coordinators” in NSW) who put clients in touch with local services matching their needs/goals,

– begin organising “standard rates” for services

As similar state based individualised funding (such as NSW “Stronger Together”) were already underway, the NDIS mainly accelerates a process/funding to the person-centric model.  The impact to the non-profit service providers is huge as they now need systems to manage 1000’s of clients, rather than just two (e.g. state and federal governments).   The tweaking of the systems involve multiple, sometimes complex changes.  Until the trials are further along, it is impossible to predict many of the changes with certainty, however, it is clear that one of the the KEY new change is the way the Federal government expects reporting.     Under NDIS, service providers are paid for services delivered in the client individualised plan, so reporting on the tasks and services that help reach goals are mandatory.   The need for service providers to track and report on goals and tasks related to the goals is therefore our 2nd outcome of the NDIS that “most people didn’t know”.

Outcome 2: Goal based Funding 

goal bar chart

The NDIS is an “investment” approach rather than a “charity”.     The goal based funding requires a couple of principles to be met:

1. Does the activity, service or function help person to achieve more independence and or become more self sufficient?

2. Does the activity, service or function allow greater involvement in the community?

Whether it is a basic skill that needs to be developed or a lifelong dream of traveling or organising an event, the plan is adjusted to the individual.

A sample goal of becoming more independent can vary, but largely contains activities which most folks take for granted.    Cooking, cleaning, dressing, showering, paying bills, grooming, driving a car and many other items are easily added as goals requiring support to acheive independence.    Other independence goals include getting a job and/or procurring equipment to assist in movement.   Community goals include hobbies, gardening, art, drama, excursions, etc.

The goal, such as cooking for oneself, is broken down into tasks such as training, practice and other things that build confidence until the person is able to cook for themself.    Tasks would be varied according to existing abilities.    It is percieved that each goal will have a series of “tasks” to be completed, each representing a portion (%) of achieving the overall goal.


The expected outcome of developing goals for more people and doubling the funding means more professionals and support staff are needed, which is the subject of part 3 in this series.

For assistance with improving your organisations ability to support NDIS, contact Empower Consulting Services at Sales@empowerCS.com.au.



1. Above Chart is from Price Waterhouse Coopers, “Disability expectations: Investing in a better life, a stronger Australia“,

2. The Productivity Commission, “Disablity Support Chapter 20: The Benefits of reform

One thought on “The second thing about NDIS you probably didn’t know

  1. Pingback: The 3rd thing about Australian NDIS you probably didn’t know | Cloud Nerve Network

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