There is a very high cost in “run until it breaks”, both in lost data, staff productivity and large one-time costs. The loss of data could put you out of business. Many mid-size companies make similar mistakes by relying on one or two IT generalist.
We see the key issues as field staff productivity, competition introduced by legislation and rising compliance/QA costs. One of the aims of Australia’s National Disability Insurance Scheme (NDIS) legislation is to introduce choice and push for a big dollop of competition to enable/ improve services and increase productivity. A critical aspect in making field staff productive is designing a simple and easy to use” mobile app” which makes the QA managers’ job easy in managing compliance as staff are more likely to use the system. If systems are not in-place to manage the multitude of new compliance and quality control areas, your costs will escalate.
With plethora of low cost “smart” devices, productivity of field workers is expected to improve dramatically. Instead of paper-based forms or relying on office time to update reports or enter basic information, design your systems to take full advantage of the smartphone, ipad or tablet. How do you ensure your field staff are more productive?
Although they may or may not appear in the cloak of the local police, there are two forms of ransomware. The first one locks your screen and keeps you from accessing your data and is generally easy to remove with antivirus software (or system restore). The second one is more destructive and begins to encrypt your data, which makes it impossible to view your data even after removing the virus.
How much should you spend on IT? You have computers, servers, internet, document management, voice mail and other types of IT spend, but how do you tell if you are paying too little or too much? Whether you are a large enterprise or a small business, the cost of IT is either a necessary evil or a necessary advantage. Regardless of whether your IT spend is strategic or not, we recommend an annual revuew of IT spend.
The NDIS mainly accelerates a process/funding to the person-centric model. The impact to the non-profit service providers is huge as they now need systems to manage 1000’s of clients, rather than just two (e.g. state and federal governments). The need for service providers to track and report on goals and tasks related to the goals is therefore our 2nd outcome of the NDIS that “most people didn’t know”.
In short, the three end results of NDIS are a more efficient service delivery, greater self-determination for the disabled and huge increase in jobs for disabled and folks in disablity health sector. We’ll go through these three result of NDIS in more detail in this series.
As one of the most common failures of software projects is getting folks to use the new portal or back office, defining and adding personas early is critical before the developers jump into coding the solution. The interface for both back-end users and field staff needs to have a design which is simple and has all the most commonly needed functions. In short, the software interface should not make the user feel stupid.
Not only is it easy to set up and brand your website, taking orders in multiple currencies, giving options on shipping and tracking shipments is being ‘democratized’. That is, pricepoints are within reach for the small companies to offer similar consistency of service as the big guys.
CRM is intended to be a full lifecycle solution for managing customers from marketing to after sales support. This article shows a starter sales solution that can broadly be implemented within five days and cost you less than $10,000.
You can thank large organisations for the proliferation of new commodity services. The aim is to use the savings in the commodity area to invest and develop new premium service areas like mobility.
IT spend is strategic when you have a unique advantage in delivering solutions through software or better KPI information through IT integration. Regardless of whether your IT spend is strategic or not, we recommend all business owners or GM’s to review their IT spend.
The improved productivity gained by regular improvements is often the difference between growing the company versus downsizing & retrenchment.
Large companies employ SAP or Oracle who charge $1M+ to “transform the business” with on-going fees in the order of $25,000 or more per month. However, you do not have to spend a million dollars to improve your business processes.