Over the last 10 years, we have come across many small businesses that say “no” to managed services and try to save money by enlisting in some form of “casual support”. We believe folks that have “casual support” are playing Russian roulette with their IT infrastructure.
Many are used to having Exchange on-premise and the older versions of Exchange are fast and reliable, when configured and maintained properly. The newer versions of Exchange take more resources and can be slow if you don’t have enough CPU power assigned to it or if your storage is greater than 100GB on one of the four storage areas. Office 365 is where Microsoft is investing, so you can be assured that more bells and whistles will be added to make this scenario better value over time.
There is a very high cost in “run until it breaks”, both in lost data, staff productivity and large one-time costs. The loss of data could put you out of business. Many mid-size companies make similar mistakes by relying on one or two IT generalist.
Although they may or may not appear in the cloak of the local police, there are two forms of ransomware. The first one locks your screen and keeps you from accessing your data and is generally easy to remove with antivirus software (or system restore). The second one is more destructive and begins to encrypt your data, which makes it impossible to view your data even after removing the virus.
How much should you spend on IT? You have computers, servers, internet, document management, voice mail and other types of IT spend, but how do you tell if you are paying too little or too much? Whether you are a large enterprise or a small business, the cost of IT is either a necessary evil or a necessary advantage. Regardless of whether your IT spend is strategic or not, we recommend an annual revuew of IT spend.
It is important to realise, no matter how much money you throw at preventing virus, trojans, malware or spam, it only takes one internal user to click on the wrong phishing e-mail and your network is compromised. You can lessen the chances of these security breaches by spending more money on better software, however the best cure is alway prevention through education.
Your clients, suppliers or opportunities claim they never recieved your e-mail. You send again. Still not getting through. Your e-mails seem to be lost in the ether. You company has likely been blacklisted. How do you know if you’ve been blacklisted?
Have you been Blacklisted? Want to avoid it? Getting “blacklisted” means you can no longer send e-mail out freely.
Australian firms are expected to spend about $7.5 billion on IT outsourcing services this calendar year (according to Gartner). This includes outsourcing staff, outsourcing equipment, especially servers in the cloud (often called infrastructure-as-a-services – IAAS) and Outsourcing software, especially those that can run in the cloud or software as a services (SAAS) such as e-mail or CRM.
Australia spends $22.4 Billion for outsourcing IT services. Why? A good external group of IT consultants lowers risk. In our experience, even mid-size companies with a group of in-house IT people do not have the same level of skill as a group of external consultants.
You can thank large organisations for the proliferation of new commodity services. The aim is to use the savings in the commodity area to invest and develop new premium service areas like mobility.
IT spend is strategic when you have a unique advantage in delivering solutions through software or better KPI information through IT integration. Regardless of whether your IT spend is strategic or not, we recommend all business owners or GM’s to review their IT spend.