Australian firms are expected to spend about $7.5 billion on IT outsourcing services this calendar year (according to Gartner). This includes outsourcing staff, outsourcing equipment, especially servers in the cloud (often called infrastructure-as-a-services – IAAS) and Outsourcing software, especially those that can run in the cloud or software as a services (SAAS) such as e-mail or CRM.
CRM is intended to be a full lifecycle solution for managing customers from marketing to after sales support. This article shows a starter sales solution that can broadly be implemented within five days and cost you less than $10,000.
With all the hoopla going around about Cloud Computing, we thought it worthwhile to share a more formal definition from a reputable body.
Many IT “infrastructure as a Service” providers offer hybrid cloud services allowing you to purchase compute services as needed based on your peak. Cloud computing is still a couple years away mainly because only a few players are offering the “brokering” service that is required to make it easy to purchase computer (i.e. cpu, memory or storage) resources on demand.
The most common ways of staying in touch and keeping organized have evolved over time. As e-mail, texting, web browsing, documents and “to do” lists are essential in most offices, this article is a great place to start with mobile apps.
What are the changes that make Office 2013 worthwhile? The short answer is, there are hundreds of small changes that make the overall experience enjoyable. A few of the high value ones are listed in this blog.
With a familiar coming from behind story, Microsoft’s aim is to overtake Apple iPad, but will most likely overtake Google Android devices (current number 2). Unless Microsoft cracks the consumer market, they’ll need to settle for 2nd place behind Apple. As 375 million PCs are expected to be purchased in 2013 (according to IDC), there is plenty of room for Microsoft to market their way into a success.
A recent Forbes article covered worst passwords, some of which presumably compiled from actual data “stolen” from 32 million passwords from a hacked website.
According to a Sydney Morning Herald (SMH) article, Australia ranks third most likely country to fall for a phishing scam behind USA and Italy. 18% of Australians say they have been tricked by a phishing scam.
One of the main limitations of existing Microsoft editions is that it does not work well in the age of “touch” tablets and phones.
Australia spends $22.4 Billion for outsourcing IT services. Why? A good external group of IT consultants lowers risk. In our experience, even mid-size companies with a group of in-house IT people do not have the same level of skill as a group of external consultants.
Only 57% of IT projects are completed on-time and only 67% are completed on budget? Why? Are the IT folks bludging?!
One of the benefits of Cloud Computing is that you can access it from anywhere. In the event of a fire or other emergency in your office, your data is still safe and reachable. Redundancy and back-ups in IT are like insurance. There are many levels of redundancy and back-up. The more you depend on your IT system for your business, the more you should spend in redundancy and back-up(s).
You can thank large organisations for the proliferation of new commodity services. The aim is to use the savings in the commodity area to invest and develop new premium service areas like mobility.
A recent customer quotation for a WAN service for multiple locations was a reminder that there are still huge price differences in from the various service providers. For five sites across Australia, three quotes were gathered for a similar WAN (Fiber, MPLS, etc.) services. One quote was $13,000 per month and others were $3,500 & $4,800 for similar services!
IT spend is strategic when you have a unique advantage in delivering solutions through software or better KPI information through IT integration. Regardless of whether your IT spend is strategic or not, we recommend all business owners or GM’s to review their IT spend.
The improved productivity gained by regular improvements is often the difference between growing the company versus downsizing & retrenchment.
Large companies employ SAP or Oracle who charge $1M+ to “transform the business” with on-going fees in the order of $25,000 or more per month. However, you do not have to spend a million dollars to improve your business processes.
You are the project manager and you just spent heaps of money for labour and materials that were unnecessary. How did that happen?!
Many project can get rejected, reworked or take countless and unnecessary time and money due to lack of a communications plan.
Many people do not know that the Empire State Building was a failure at the business level – in fact, it was nicknamed the “Empty State Building” for almost two decades.
The Empire State Building held the record of the tallest building for 40 years and is a legend of how crazy ideas can be achieved with a mix of bravado, competition, risk, networking and money. In the age before computers and at the start of the Great Depression, this mammoth building was erected in just over 12 months.
CRM is one of the original “killer applications” for cloud computing where you pay as you go and only pay for what you use. In fact, the cloud based CRM leader, SalesForce.com, has been pushing the on-line model for many years. The big difference with Microsoft announcement is (see blog for more).
The pigeon has long been used to courier data with dependable speed and drop-out rates. Getting files backed up or moved to an off-site location can sometimes take hours, depending on the size of the data transfer and your internet connection.