Over the last 10 years, we have come across many small businesses that say “no” to managed services and try to save money by enlisting in some form of “casual support”. We believe folks that have “casual support” are playing Russian roulette with their IT infrastructure.
There is a very high cost in “run until it breaks”, both in lost data, staff productivity and large one-time costs. The loss of data could put you out of business. Many mid-size companies make similar mistakes by relying on one or two IT generalist.
Australian firms are expected to spend about $7.5 billion on IT outsourcing services this calendar year (according to Gartner). This includes outsourcing staff, outsourcing equipment, especially servers in the cloud (often called infrastructure-as-a-services – IAAS) and Outsourcing software, especially those that can run in the cloud or software as a services (SAAS) such as e-mail or CRM.