The improved productivity gained by regular improvements is often the difference between growing the company versus downsizing & retrenchment.
Large companies employ SAP or Oracle who charge $1M+ to “transform the business” with on-going fees in the order of $25,000 or more per month. However, you do not have to spend a million dollars to improve your business processes.
You are the project manager and you just spent heaps of money for labour and materials that were unnecessary. How did that happen?!
Many project can get rejected, reworked or take countless and unnecessary time and money due to lack of a communications plan.
Many people do not know that the Empire State Building was a failure at the business level – in fact, it was nicknamed the “Empty State Building” for almost two decades.
The Empire State Building held the record of the tallest building for 40 years and is a legend of how crazy ideas can be achieved with a mix of bravado, competition, risk, networking and money. In the age before computers and at the start of the Great Depression, this mammoth building was erected in just over 12 months.
Politeness in business is more akin to some wild animals angling for the next kill. A genuine attitude is read by others and a habit of good behaviour helps breed the culture needed for an organisation. A decade long study by Adrian Gostick and Chester Elton of 200,000 managers and employees actually tied the “thank you’s” to bigger profits.