We see the key issues as field staff productivity, competition introduced by legislation and rising compliance/QA costs. One of the aims of Australia’s National Disability Insurance Scheme (NDIS) legislation is to introduce choice and push for a big dollop of competition to enable/ improve services and increase productivity. A critical aspect in making field staff productive is designing a simple and easy to use” mobile app” which makes the QA managers’ job easy in managing compliance as staff are more likely to use the system. If systems are not in-place to manage the multitude of new compliance and quality control areas, your costs will escalate.
With more funding, more participants and more choice combined with a focus on independence and community outcomes, there are three areas of job and productivity growth expected for Australia’s NDIS
The NDIS mainly accelerates a process/funding to the person-centric model. The impact to the non-profit service providers is huge as they now need systems to manage 1000’s of clients, rather than just two (e.g. state and federal governments). The need for service providers to track and report on goals and tasks related to the goals is therefore our 2nd outcome of the NDIS that “most people didn’t know”.
In short, the three end results of NDIS are a more efficient service delivery, greater self-determination for the disabled and huge increase in jobs for disabled and folks in disablity health sector. We’ll go through these three result of NDIS in more detail in this series.